Ready to work with us?
The first step is setting up a call to get to know us better! But, we’re also happy to share a preview of how we work and how the process unfolds.
It all begins with our first call. We’ll schedule a call lead by Brian Real and/or Leslie Real - two very knowledgeable consultants on the NetSuite SuiteCommerce platform. They’ll listen carefully and ask questions to help understand your specific needs. You’ll also learn more about us as they present the company and discuss ways that we can help you.
We provide a variety of services and are always open to new ones - so the next steps are dependent on your specific needs. Here are some examples:
SuiteCommerce or SuiteCommerce Advanced New Implementation
1- Assessment Phase:
AwaLabs initiates the process by sending a questionnaire for an initial assessment of your webstore site. Subsequently, we may follow up with specific questions or schedule another call for further clarification.2- Deep Dive and Estimation:
Our team meticulously examines your existing site, identifying potential missed customizations to prevent surprises during implementation. We then present a detailed effort estimate, encompassing tasks and associated details, including Performance and SEO checkpoints, along with a preliminary QA process for a quality webstore. A high-level timeline is provided.3- Review and Clarification:
We schedule a call to walk you through the estimate, answering any questions you may have.4- Agreements and Kick-off:
Upon deciding to proceed, we share agreements. At AwaLabs, we pride ourselves on a non-pushy approach. No end-of-month goals mean no pressure on your end.5- Project Kick-off and Transparency:
After agreements are signed, we commence with a kick-off on the agreed-upon date. This includes a comprehensive overview of project roles, responsibilities, objectives, milestones, tools, methodology, development process, scope, customer tasks, and immediate next steps. Expect complete transparency—no mysteries.6- Agile Communication and Progress Updates:
Operating with an agile methodology, we encourage almost daily communication and set up weekly status meetings to showcase progress and gather your early feedback.7- Transparent Reporting and Billing:
Weekly time reports detail our work, time/effort expended, project status, and an invoice summarizing the tasks completed. Payment is tied to project progress, fostering a relationship based on trust.8- Development and Testing:
During the development phase, our team executes unit testing and code reviews. Post-development, an end-to-end testing phase ensures bug-free performance before presenting it to you for User Acceptance Testing.9- Go-live Preparation:
Ahead of going live, we perform a pre-go-live checklist, addressing every quality aspect and ensuring a seamless transition.10- Post Go-live Support:
Following the go-live, we continue to monitor the site for the next few weeks, with dedicated resources available to address any issues promptly. We understand the importance of your webstore's ongoing success!
Ready to take the next step? Schedule a call with us today and discover the AwaLabs difference in webstore development and enhancement.
Maintenance or Enhancements Projects
Many of our clients approach us with an existing SuiteCommerce webstore, seeking to enhance their online presence by adding functionalities, resolving issues, boosting performance, optimizing SEO, incorporating tracking codes, and more. What sets AwaLabs apart is not just our commitment to delivering outstanding results but also the seamless process we employ to bring your vision to life.
Our approach to these projects mirrors the efficiency of our full site implementations, utilizing an agile methodology that ensures you see results early and facilitates the migration of fixes or enhancements either individually or in batches. Here's a breakdown of our process:
1- Initial Meeting and Task Assignment:
Our first meeting is dedicated to outlining the issues or enhancements you'd like us to undertake. AwaLabs is adept at working with access to your management tools, allowing you to directly assign tasks to us and streamline the process, minimizing the need for extra meetings.2- Scope Estimation and Timeline:
Following the initial discussion, we provide a detailed scope for the implementation, encompassing estimates for each task along with their specifics. This includes the QA process to ensure the delivery of a high-quality webstore, accompanied by a high-level timeline.3- Agreements and Kick-off:
Once you decide to proceed with us, we provide the necessary agreements, signaling the beginning of our collaborative journey. In cases where an existing SOW is in place, this step may be omitted.4- Development in a Secure Environment:
Our team commences work, prioritizing the use of a sandbox environment for enhanced safety. If unavailable, we create a separate environment within the production setting. This approach allows us to leave your current setup untouched, showcasing the changes without disrupting your current operations.5- Agile Methodology and Communication:
Operating in an agile methodology, we encourage almost daily communication with our team. Weekly status meetings are set up to showcase progress and gather early feedback at each project stage.6- Transparent Reporting and Billing:
Every week, you receive a comprehensive time report detailing our work, time/effort expended, project status, and an invoice summarizing the tasks completed. Our billing structure is based on progress, ensuring you pay only as the project advances, reflecting our commitment to trust-based collaboration.7- Testing and Deployment:
Throughout the development phase, we conduct unit testing and code reviews for all functionalities. After completing development, we deploy an end-to-end testing phase to eliminate critical bugs before presenting the changes for User Acceptance Testing. Once ready to go live, we migrate all tasks to production, performing additional QA to guarantee a seamless transition.
At AwaLabs, we don't just maintain webstores; we elevate them with a meticulous blend of expertise, transparency, and trust.
Consulting or Training
Some customers with in-house developers come to us for help in improving their code or when they seek solutions for needed enhancements. At AwaLabs, we value knowledge sharing and understand that training is a specialized service that requires a unique approach.
The process for these projects typically unfolds as follows:
1- Initial Discussion:
In an initial meeting, you can outline the issues/enhancements where you would like our consultation. Alternatively, we can also receive information on the desired issues/enhancements via email.2- Time Estimate:
We will provide an estimated time for our consulting services, allowing you to utilize as much time as needed.3- Agreements and Commitment:
Once you've decided to move forward, we're happy to send the necessary agreements for your review and signature.4- Work Commences:
After agreements are signed, our team dives into the project. When addressing issues, we thoroughly examine the code and site to determine the problem and provide details on how to address it yourself. For more complex features, we present solutions as if we are going to implement them.5- Solution Implementation:
You have the flexibility to implement the fixes yourself, or if preferred, AwaLabs can execute the solution.6- Question and Clarification:
We welcome any questions you may have and will respond accordingly. If needed, we'll set up a meeting to fully explain the details.7- Code Review and Reporting:
After you've implemented the solution, AwaLabs conducts a comprehensive code review to ensure best practices are followed. Each week, you'll receive a detailed time report outlining our work, project status, and an invoice summarizing the efforts expended. Importantly, you pay only as the project progresses, reflecting our commitment to a trust-based partnership.
Additionally, please note that for our specialized training services, a special rate is applied. This rate, which is higher than the normal implementation rate, reflects our dedication to sharing valuable knowledge and ensuring the success of your team. Feel free to inquire about our training services and associated rates during your initial discussion with us.
To see more information about SCA Migrations check the following article